ORDERING / SHIPPING
How do I order online?
Head on over to the store section, pick what you want, then checkout securely.
Is your web site secure?
Yes. All personal information that you provide Tough Chik is protected from security threats and third parties. Rest assured nothing will be shared with anyone.
For your protection, all credit card transactions are handled through a secure link via our payment gateway and our bank, and no credit card information is ever stored on our servers.
Please note the https web address for secure and encrypted pages of our site.
How will you ship my order?
Orders are shipped via the US Postal Service.
Packages will be shipped within three to five business days of your order being placed. Expedited shipping is available. Shipping prices vary by location and are determined by your zip code.
How are your products made, and by who?
All of our products are women-specific in fit and function.
We have teamed up with a major private-label manufacturer to produce our jersey. The fit is between a Euro-cut and an American-cut (great for both road and dirt riders), and made of 100% polyester micro-fiber. These sublimated beauties have deep pockets, raglan sleeves and square collars.
The t-shirts are super-soft cotton, which are screen printed by hand with a method that doesn’t leave a hard graphic on your chest or side.
The performance gear is produced by a new and progressive American manufacturer. Through the use of recycled and minimal impact material, they create high performance active wear that deliver superb function, fit and style.
What is your return policy?
If you’re not happy with your order for whatever reason, you can exchange it for something else or return it for a full refund.
Whether exchanging or returning, you must make sure that any item coming back is in the original condition.
To make a return or exchange, send an email to firstname.lastname@example.org and request a Return Authorization Form. Once you receive it, fill it out and include a copy with your shipment back to us.
All returns must be made within 15 days of receiving your products. If you have other questions regarding returns, please email email@example.com.
Your privacy is important to us. We use only the necessary information to process your orders. If you do not feel comfortable placing orders online, feel free to email or call us to place your order over the phone.